Payment
Cbweed receives payment with VISA, VISA Electron, Mastercard. All amounts are in € and include VAT. CBWEED.FR uses an authorised payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. Delivery Cbweed delivers on every weekday. Delivery time is 1-3 days. Cbweed does not take responsibility for customs fees, customs delays and other customs problems. Cbweed does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time. We only ship to countries within the European Union (EU).
Complaints
It is possible to ask for information, send communications, request assistance or submit complaints by contacting our Customer Service in the following ways: by writing an e-mail to cbwfrance@gmail.com or by calling the number: +33 6 25 17 82 03, operating from Monday to Friday. Our right of complaint applies to defects in materials and / or fabrication. The complaint does not apply to errors or damage caused by improper operation of the product / service. Cbweed will cover return costs to a reasonable extent. Upon return, please contact and send complaints to: CBWEED SRL Viale Roma 203 A/B 47122, Forlì (FC) Italy Packages will not be sent on demand.
Refund
If a refund has been agreed upon we will refund back to your payment source that was used to pay for goods initially.
Right of withdrawal
CBD Products are not returnable unless they are still in their sealed boxed condition and unopened. Goods must be returned back to us within 14 days to us upon us providing you return instructions. Cancellation must be notified to us no later than 14 after the purchase and from the cancellation, you must return within 14 days of returning the shipment. The notification shall be given via mail at cbwfrance@gmail.com. In the message, please let us know clearly that you wish to exercise your right of withdrawal.
Refund
If a refund has been agreed upon we will refund back to your payment source that was used to pay for goods initially.
Complaints – Overview and Links:
If you have a complaint about a product purchased from our website, a complaint may be sent to: CBWEED SRL Viale Roma 203 A/B 47122, Forlì (FC) Italy www.cbweed.fr
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